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Passengers are conveyed subject to and in terms of our standard conditions of carriage not withstanding anything contained herein to the contrary.

Tickets

Tickets are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.

It is the passengers’ responsibility to ensure that the correct information is shown on the ticket.

Any alteration to a ticket will render it invalid. Any change of trip requires the issue of a replacement ticket.

Positive identification may be requested when boarding the coach.

Fares

All fares are subject to change without notice. Intercity Xpress will only be bound by the fare charged upon the purchase ticket.

Right of Admission

Intercity Xpress reserves the right of admission to any of its coaches. Upon the exercising of such discretion with reference to a bona fide ticket holder by Intercity Xpress as and when it may deem necessary, such a ticket holder would be reimbursed in full.

Departure time

Passengers are required to be at the departure points 30 minutes before the departure time shown on the ticket. Any seat not filled within 10 minutes prior to the scheduled departure time, will be offered for sale to standby passengers on a first come first served basis.

Payments, cancellations & refunds

Tickets that are cancelled shall be refunded into a banking account within 15 working days, but provided that the same is done at least 6 hours before departure. Tickets that are cancelled and need to be refunded are subject to a 20% cancellation fee.

Cancellations done after the departure time will be refunded provided cancellation is due to death or hospitalisation of the person in whose name the ticket has been issued and is subject to a 20% cancellation fee.

An alternative booking (the rebooking) may be done for the next available seat on the same route as the initial ticket for tickets that want to be cancelled after this period provided that it is 3 hours prior to departure and is subject to a 20% rebooking fee.

No more than one rebooking will be allowed per ticket issued. Any increase in the cost/price of the ticket will be for the account of the passenger, payable immediately on making the rebooking.

A rebooked tickets cannot be refunded.

If a passenger misses the bus, no rebooking or refund will be granted.

Travel Documents

Passengers must ensure that they are in possession of valid travel documents for all cross border journeys. Intercity Xpress accepts no responsibility for passengers who are not in possession of proper and valid travel documents, or where entry to any country or territory is refused to any person for any reason.

No passenger shall have any claim of any nature against Intercity Xpress or its appointed agents, should he/she be prevented from undertaking, or continuing with any journey as a result thereof.

General

Intercity Xpress will make every effort to keep the current published timetable, but services may be affected by road, weather or other conditions beyond Intercity Xpress control. Intercity Xpress will therefore not accept liability for any costs incurred by passengers under such circumstances.

Intercity Xpress makes every effort to ensure connections between its services where appropriate. However, no liability can be accepted for loss or damage caused by any failure to make these connections or perceived to exist with other transport operations. Intercity Xpress reserves the right to revise seat allocations without prior notice and to operate substitute vehicles of the same standard.

Intercity Xpress reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers. Reimbursement in such an event would apply, however.

Any claims relating to service quality will be considered no later than 30 days from the date of travel.

Passengers Luggage

Any luggage ferried will be at the owner’s risk.

Each fare-paying passenger is permitted to take no more than one item of personal luggage not exceeding the total volume of 80cm x 60cm x 60cm in size or total mass not exceeding 25kg for all services. Intercity Xpress reserves the right to refuse carriage of any item or luggage, which does not comply with these conditions.

Unaccompanied luggage will not be carried.

Intercity Xpress is not responsible whatsoever for loss or damage to passengers’ hand luggage or personal effects, property or luggage subject to terms as prescribed in (a) above.

Harmful chemicals, explosives, animals, reptiles, combustible fluids or toxic substances will not be carried.

No bicycles, electronic equipment, fishing rods, surfboards, abnormal boxes or perishables will be carried unless prior arrangement is made with an Intercity Xpress Supervisor.

An additional charge may be levied as per pre-determined tariffs for excess luggage.

Luggage and or damage claims will be considered at the sole discretion of Intercity Xpress management and any claim will be limited to a maximum of R500,00 per claim.

Intercity Xpress will not accept liability for losses or damages to valuable items such as but not limited to cellular phones, jewelry, laptops or other computer equipment, electronic items, cash, credit cards and fragile or perishable items packed in baggage.

Any claims relating to luggage loss or damage will only be considered no later than 15 days from the date of travel.

Insurance

Intercity Xpress does not provide general insurance cover for its passengers, their property and luggage.

Medical

Expectant mothers: No passengers are allowed beyond 7 months of pregnancy. Passengers beyond 6 months of pregnancy must provide a medical certificate confirming their fitness to travel.

Passengers with special needs, including passengers with medical conditions and disabilities, are required to inform Intercity Xpress before they travel.

Intercity Xpress reserves the right to refuse transport of ill passengers without a medical certificate confirming their fitness to travel.

Smoking

Smoking is prohibited on all our coaches.

Alcohol

Alcohol may not be consumed on Intercity Xpress coaches and intoxicated passengers will not be conveyed. Any intoxicated passenger found on board will be instructed to disembark immediately. No reimbursement will occur in such an event.

On-board entertainment

Intercity Xpress does not guarantee the availability of on-board video and audio material on any coach, although an effort is made.

Children

No children under the age of 12 years will be conveyed without being accompanied by an adult.

Special requirement for cross-border services between RSA and Zimbabwe: Any child under the age of 18 will not be allowed to travel with a person holding him/herself out to be his/her parent, without such person presenting an affidavit from the other parent, giving his/her consent for the child so to travel.

Children younger than 3 years travel for free if not occupying a seat.

Should more than one child under three years old accompany the same adult, all such additional children are required to purchase tickets at the applicable rate.

Pets

No animals will be carried, with the exception of a trained guide dog accompanying a blind person.